Created and managed support team for a venture-backed SAS content management system that serviced the local TV market, headquartered in Los Angeles, CA.

• Hired, managed and mentored team of 2 support technicians.
• Designed and developed secure support portal consisting of “how to” guides, videos, FAQ’s and escalation procedures.
• Implemented scalable client ticketing system leveraging RT: Request Tracker and XML feeds to custom notifications platform.